Privacy policy

Privacy Policy

Effective Date: June 2026

Pitmaster Society (“we,” “us,” or “our”) operates this website located at pitmastersociety.com (the “Site”).

Pitmaster Society is operated by USA Grills Direct LLC, a Wyoming limited liability company.

This Privacy Policy describes how we collect, use, disclose, process, and protect your personal information when you visit our Site, interact with our services, communicate with us, or make a purchase.


INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through your use of the Site, and from trusted third-party providers.

1. Information You Provide

When you interact with our Site, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Purchase history
  • Customer service communications
  • Review submissions
  • Marketing preferences

Payment information is processed securely by third-party payment processors and is not stored directly on our servers.


2. Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Approximate geographic location
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Clickstream activity
  • Session activity
  • Cart activity
  • Purchase activity

This information helps us improve website functionality, customer experience, security, and marketing effectiveness.


3. Information From Third Parties

We may receive information from:

  • Payment processors
  • Shipping carriers
  • Financing providers
  • Marketing partners
  • Analytics providers
  • Review platforms
  • Ecommerce service providers


HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Verify transactions
  • Provide customer support
  • Respond to inquiries
  • Send order confirmations
  • Provide shipment tracking
  • Process returns and refunds
  • Improve website performance
  • Detect and prevent fraud
  • Analyze customer behavior
  • Personalize shopping experiences
  • Deliver marketing communications
  • Comply with legal obligations


COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, tags, scripts, session recordings, heatmaps, and similar technologies to:

  • Maintain website functionality
  • Improve user experience
  • Analyze website traffic
  • Monitor website performance
  • Support marketing campaigns
  • Personalize content and recommendations
  • Facilitate ecommerce functionality

You may manage cookie preferences through your browser settings. Disabling cookies may impact certain website functionality.


THIRD-PARTY SERVICES & TOOLS

To operate our website and provide our services, we utilize a number of trusted third-party service providers.

These providers may collect, process, or receive information necessary to perform their services.


Analytics & Website Performance

We use:

  • Google Analytics
  • Microsoft Clarity
  • Lucky Orange
  • Triple Whale

These services help us understand:

  • Website traffic
  • Visitor behavior
  • Site performance
  • Customer journeys
  • Heatmaps
  • Session recordings
  • User interactions
  • Conversion paths

Information collected may include:

  • IP address
  • Device information
  • Browser information
  • Session activity
  • Click behavior
  • Referring URLs
  • Page interactions
  • Website performance metrics


Advertising & Marketing

We use:

  • Google Ads
  • Google Merchant Center
  • Meta (Facebook & Instagram) Advertising
  • Klaviyo Email & SMS Marketing

These services may collect information relating to:

  • Product views
  • Shopping activity
  • Cart activity
  • Purchase behavior
  • Advertising interactions
  • Website visits

This information may be used for:

  • Advertising
  • Remarketing
  • Cart recovery campaigns
  • Promotional communications
  • Audience targeting
  • Conversion measurement


Customer Reviews & Reputation Management

We use:

  • Trustpilot
  • Junip

These services help us:

  • Collect customer reviews
  • Display customer reviews
  • Verify customer feedback
  • Manage product ratings

Information may include:

  • Order information
  • Product purchases
  • Customer feedback
  • Review submissions


Customer Support & Communications

We use:

  • Gorgias

Gorgias assists with:

  • Live chat
  • Customer support
  • Email support
  • Communication management

Information may include:

  • Name
  • Email address
  • Phone number
  • Order information
  • Support communications


Product Recommendations & Personalization

We use:

  • Rebuy Personalization Engine

Rebuy may collect shopping and browsing behavior to:

  • Provide personalized recommendations
  • Display relevant products
  • Improve shopping experiences
  • Support upsell and cross-sell functionality


Shipping & Fulfillment

We use:

  • ShipStation
  • Shipping carriers
  • Freight providers

Information necessary to fulfill and deliver orders may be shared with these providers.

This may include:

  • Name
  • Address
  • Email
  • Telephone number
  • Order details


Product Feed & Merchant Integrations

We use:

  • Simprosys Google Shopping Feed

This service assists with:

  • Product feed synchronization
  • Merchant Center integration
  • Product data management
  • Advertising platform integrations


Financing & Payment Services

We use:

  • Shopify Payments
  • Shop Pay
  • Google Pay
  • PayPal
  • Affirm

Customers may choose to use Affirm financing where available.

If a customer elects to use Affirm, information may be shared directly with Affirm to:

  • Evaluate eligibility
  • Process financing applications
  • Manage financing services

Pitmaster Society does not determine financing approval decisions.

Financing terms are governed directly by Affirm and its policies.


Ecommerce Platform

Our website operates on:

  • Shopify

Shopify provides:

  • Website hosting
  • Ecommerce functionality
  • Checkout processing
  • Fraud prevention
  • Security services
  • Order management

Additional information regarding Shopify’s privacy practices may be found through Shopify directly.


SHARING YOUR INFORMATION

We may share information with:

  • Payment processors
  • Shipping providers
  • Freight carriers
  • Analytics providers
  • Advertising platforms
  • Customer support providers
  • Review platforms
  • Financing providers
  • Technology service providers

We do not sell personal information in the traditional sense.

We may disclose information where:

  • Required by law
  • Necessary to enforce agreements
  • Necessary to protect customers
  • Necessary to prevent fraud
  • Necessary to protect our legal rights


SMS COMMUNICATIONS

If you opt in to SMS communications, we may send:

  • Order updates
  • Shipping notifications
  • Cart reminders
  • Promotional messages

Consent is not a condition of purchase.

Message and data rates may apply.

You may opt out at any time by following the instructions provided in the message.

SMS opt-in information is not sold to third parties.


DATA RETENTION

We retain personal information only as long as reasonably necessary to:

  • Fulfill orders
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements


DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.


YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.


CALIFORNIA PRIVACY RIGHTS (CPRA)

California residents may have additional rights under the California Privacy Rights Act (CPRA), including:

  • Right to know
  • Right to access
  • Right to delete
  • Right to correct
  • Right to opt out of certain sharing activities
  • Right to limit use of sensitive personal information
  • Right to non-discrimination

Requests may be submitted using the contact information below.


CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13.


CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes will be posted on this page and reflected by an updated Effective Date.

Continued use of the Site after changes are posted constitutes acceptance of the updated policy.


RELATED POLICIES

Your use of this Site is also governed by our:

  • Terms & Conditions
  • Shipping Policy
  • Refund & Return Policy
  • Payment Policy


CONTACT INFORMATION

Pitmaster Society
Operated by USA Grills Direct LLC, a Wyoming limited liability company

1032 E Brandon Blvd #7927
Brandon, FL 33511
United States

Phone: +1 (737) 210-1586
Email: support@pitmastersociety.com

Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM Eastern Time

Please note: This address is used for mailing and business correspondence purposes only. Pitmaster Society operates exclusively online and does not maintain a public retail showroom, warehouse open to the public, or retail storefront.