Warranty Page

Manufacturer Warranty

All products sold through Pitmaster Society are covered by the original manufacturer’s warranty where applicable.

Warranty Coverage

Manufacturer warranties generally cover defects in materials and workmanship under normal residential use. Warranty coverage periods, exclusions, and claim procedures vary by brand and product model.

For complete warranty details, customers should refer to the documentation provided by the manufacturer with the product.

Warranty Period

Warranty coverage begins on the original date of purchase and is determined by the manufacturer of the product.

What Is Typically Covered

  • Manufacturing defects
  • Faulty components under normal residential use

What Is Not Covered

Manufacturer warranties generally do not cover:

  • Improper installation or misuse
  • Commercial or abnormal use
  • Normal wear and tear
  • Damage caused by accidents, weather, or external conditions
  • Unauthorized modifications or repairs

Warranty Claims

If you experience an issue with your product, please contact us at:

Email: support@pitmastersociety.com

Please include:

  • Your order number
  • A description of the issue
  • Photos where applicable

Our team will assist you in coordinating the warranty process with the manufacturer.

Resolution Process

If a warranty claim is approved, the manufacturer may, at their discretion:

  • Repair the defective component
  • Provide replacement parts
  • Replace the product where applicable

Please note:

  • Resolution timelines vary by manufacturer
  • Shipping or service-related fees may apply depending on the manufacturer’s policy

Additional Information

Pitmaster Society acts as an authorized retailer for select brands we carry. Warranty coverage is provided by the respective manufacturer and may vary between products and brands.

Contact Information

Pitmaster Society
Operated by USA Grills Direct LLC, a Wyoming limited liability company

1032 E Brandon Blvd #7927
Brandon, FL 33511
United States

Phone: +1 (737) 210-1586
Email: support@pitmastersociety.com

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM Eastern Time