Track Your Order
Track Your Order
Enter your tracking number below to open tracking directly with the selected carrier.
Tracking Information
Orders are typically processed within 1–3 business days before shipment.
Small parcel orders generally arrive within 2–7 business days after dispatch.
Large freight items such as grills, kamado grills, and outdoor kitchen components typically arrive within 5–10 business days after dispatch via curbside freight delivery.
If tracking shows no movement for more than 5 business days, or your estimated delivery window has passed, please contact us for assistance.
Freight Delivery Reminder
For freight deliveries, please inspect the shipment before signing the delivery receipt.
If visible damage is present, note “Damaged” on the delivery receipt and take clear photos of the product and packaging.
Do not refuse delivery unless the item is completely destroyed. Refused deliveries without prior authorization may incur return freight charges.
Need Help?
If you are unsure which carrier is handling your shipment, or if your tracking information is not updating, please contact us.
Email: support@pitmastersociety.com
Phone: +1 (737) 210-1586
Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time