Contact Us
Have a question or need assistance with an order? Our team is here to help.
Pitmaster Society is operated by USA Grills Direct LLC, a Wyoming limited liability company. We are committed to providing prompt, professional support for BBQ grills, outdoor cooking equipment, and related customer inquiries.
Contact Information
Mailing Address
1032 E Brandon Blvd #7927
Brandon, FL 33511
United States
Phone
📞 +1 (737) 210-1586
📧 support@pitmastersociety.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Response Time
We aim to respond to customer inquiries within 24–48 business hours.
Contact Form
Please fill out the contact form below and a member of our team will get back to you as soon as possible.
Contact form
Support Resources
For answers to common questions regarding shipping, returns, delivery, and order updates, please visit our FAQ page.
Important Note
Please note: Our listed address is used for mailing and business correspondence purposes only.
Pitmaster Society operates exclusively online and does not maintain a public retail showroom or storefront.
Our Commitment
At Pitmaster Society, we value transparency, professionalism, and customer satisfaction.
If you need assistance at any stage of your order or shopping experience, our team is here to help.
Important Note
Please note: Our listed address is used for mailing and business correspondence purposes only.
Pitmaster Society operates exclusively online and does not maintain a public retail showroom or storefront.
Connect With Us
Follow us on social media for updates, promotions, and new product releases.
Support Resources
For answers to common questions regarding shipping, returns, delivery, and order updates, please visit our FAQs page.
Our Commitment
At Pitmaster Society, we value transparency, professionalism, and customer satisfaction.
We strive to provide reliable service, clear communication, and a smooth shopping experience from purchase through delivery.
If you need assistance at any stage of your order, our team is here to help.