FAQs ( Frequently Asked Questions )
Contact & FAQ
Customer Support
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
Contact Information
📧 support@pitmastersociety.com
📞 +1 (737) 210-1586
We strive to respond to all inquiries as promptly as possible during business hours.
Frequently Asked Questions
How quickly are orders processed?
Orders are typically processed within 1–3 business days after payment confirmation.
When will I receive tracking information?
Tracking information is provided once your order has shipped.
What are the estimated delivery times?
Delivery times vary depending on the product type and shipping method:
- Small parcel shipments: 2–7 business days
- Freight shipments (large items): 5–10 business days
Which carriers do you use?
We use trusted shipping carriers including UPS, FedEx, and LTL freight carriers depending on the size and weight of the order.
Do you offer free shipping?
We offer free shipping on qualifying orders within the contiguous 48 United States. Any applicable shipping charges will be displayed during checkout.
Do you ship internationally?
No. We currently ship only within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
Can I place an order over the phone?
Yes. Phone orders may be placed during customer support hours.
Can I place a backorder or special order?
Please contact our support team for assistance with special orders or product availability inquiries.
Do you have a showroom?
No. Pitmaster Society operates exclusively online and does not maintain a public retail showroom or storefront.
Business Information
Pitmaster Society
Operated by USA Grills Direct LLC, a Wyoming limited liability company
Mailing Address
1032 E Brandon Blvd #7927
Brandon, FL 33511
United States
Contact Information
📞 +1 (737) 210-1586
📧 support@pitmastersociety.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
Please note: This address is used for mailing and business correspondence purposes only.